Episode 15: Serena Dean - Behaviour Guru


In this episode I caught up with behaviour guru Serena Dean. Serena’s career in the veterinary industry spans almost 20 years. She’s worked in many different capacities including as a senior veterinary nurse in both emergency and general practice, education and training positions, and other leadership and management roles.

Serena designed and implemented The Best Behaviour Program for Greencross and currently creates content as a speaker and guest lecturer for multiple industry groups. She is the Managing Director of Stress Free Pets; an animal handling education program for vets and vet nurses. 


Serena is a self-confessed continuing education and study addict armed with an MBA, a degree in veterinary technology, and certificates in veterinary nursing, and training and assessment. She is a wealth of knowledge when it comes to behaviour and also a great example of why we should dream big and make those dreams a reality.  

Serena has been listening to these podcasts:

·         Australian Birth Stories and other parenting podcasts.

·         Coffee Pods with Holly Ransom.

·         Hamish and Andy.

·         Ted Talks.

We also discussed Serena’s businesses:

·         Stress Free Pets - online animal handling and behaviour certification and clinic accreditation. 

·         The Puppy Club - online Puppy School course and professional network with access to a library of ‘white label’ puppy school resources, including client handouts. 


Episode 14: Amy Newfield - Assuming Good Intention


In this episode I interviewed someone who I really admire. When I was at the VNCA conference in 2015 Amy Newfield was the international key note speaker. After her first lecture I was hooked, and went to all them. Her energy and knowledge really fueled the vet nurse in me and I was inspired to make a lot of positive changes back at Ready Vet.   

Amy is a Veterinary Technician Specialist in Emergency and Critical Care and a project manager for Blue Pearl. She’s mainly focused on large scale training initiatives but also has some really interesting involvement with the social worker team there.

CPR Amy Meeko.jpg

My impression of Amy from 2015 was of a vet tech with incredible medical knowledge and practical skills. And that she definitely is. But, what I now know about Amy is that she is also really passionate about soft skills like how to be part of a healthy team, and ways to harness our compassion in the face of adversity. This other dimension of Amy was just another thing to love, and I’m now more of a fan girl than ever.  

Episode 13: Ricki - Nursing with Hustle


In this episode I caught up with one of the most positive and energetic veterinary nurses, Ricki. Ricki started her nursing career in general practice in Albury before moving to the sunshine coast to work at Australia Zoo with the bird show team. Ricki was the head bird trainer at Australia Zoo and performed in the show daily. Eventually Ricki’s love for connecting with people brought her back into general veterinary practice, and she now works in what has got to be one of the most beautiful beach side locations in Australia.

I was initially drawn to Ricki because of her experience at Australia Zoo, but as I learned more about her I realised that this was just tip of the iceberg. Ricki’s vet nursing story is interesting because of the way she combines her nursing career with her side hustle. I’m all about the hustle. Her ability to balance these two great passions keeps her feeling enthusiastic about everything she does. It’s worth serious consideration for anyone feeling like they need better balance, greater financial security, or even just a way to feel refreshed in their nursing.


Ricki’s boundless energy, positivity and laughter made her a pleasure to meet and interview. I hope she leaves you feeling inspired.

Ricki and I discussed:

·         Gunnah fit

·         Ricki on Insta

·         Noosa village vets

Episode 12: Julie - Finding Your Tribe


In this episode I caught up with – by popular demand – Julie Harris. With over 20 years of experience in the veterinary industry Julie is now the Chief People Officer for VetPartners. If you’re a practice manager or a senior vet nurse working in a leadership position, or if this is something you aspire to, then this is the episode for you. 

In addition to her clinical background Julie also has an MBA and a tonne of experience helping people and developing processes. As well as leading her own team she helps vets and nurses in leadership and management roles at over 100 practices across Australia and New Zealand. Julie is full of insights on quality process improvement, workplace culture, the link between customer-centricity and great patient outcomes, and how finding our tribe is essential to our survival as vet nurses.


I love Julie’s spirit of collaboration and community. And even though it challenges me on some levels as a business owner, I think she’s completely right. I really enjoyed sharing some of Julie’s wisdom and a good laugh or two along the way. I think you will too.

Julie and I also discussed:

·          The Red Booth app

·         These podcasts:

·         Ted Talks

·         Happier by Gretchen Rubin

Feel free to reach out to Julie on LinkedIn or Facebook

Episode 11: Angel - CVT, VTS (ECC), Friend


In this episode I caught up with Angel Rivera at the 2019 VNCA conference in Brisbane. Angel is a veterinary technician specialist (VTS) in the field of emergency and critical care (ECC). As an internationally recognised speaker he lectures to vets, veterinary nurses, veterinary technicians, and has been published in journals, text books and research abstracts.  

Angel has worked as a veterinary technician, Director of Nursing, Nursing Education Coordinator, Medical Director, Hospital Administrator, and currently works as a consultant advising on the training of emergency and critical care nursing concepts, protocols and procedures. In 2018 he was awarded a Steve Haskins Memorial Scholarship for his contribution to the Veterinary Emergency and Critical Care Society.


Angel has been extremely supportive of the development of veterinary nursing in Australia and has enjoyed a 25 year friendship with the Aussie nurses. It was extremely emotional having him open the conference on the official launch day of the AVNAT scheme, and it was my absolute pleasure to join Angel’s ever-expanding gang of Aussie vet nurse friends.  

Angel listens to these podcasts:

·         EmCrit

·         Veterinary ECC Small Talk

Angel recommends these books:

·         The hidden power of kindness: by the Reverend Lawrence G. Lovasik.

·         The Shack by Wm. Paul Young.

·         Samll Miracles: Extraordinary Coincidence from every day.

·         Yitta Halberstam and Judith Leventhal.

·         Squirrel seeks Chipmunk: by David Sedaris.

We also discussed:

·         AliveCor portable EKG machine

·         ER Vet Tech Rounds

·         Loom free screen recording software

For 24 hour crisis support call:

·         In Australia - Lifeline on 13 11 44

·         In the United States - the National Suicide Prevention Lifeline on 1800 273 8255

·         In the UK - the Vetlife Helpline on 0303 040 2551.