For questions not answered here please email firstname.lastname@example.org.
What payment methods do you take?
Visa or MasterCard, and American Express charged in AUD.
How do I know if my order went through?
You will receive a confirmation email with your order details.
When will my order be shipped?
Orders are shipped either the same or the following business day.
Why is shipping standard and not Express?
Merch is shipped from Radio Vet Nurse HQ in far north QLD which is not within Australia Post’s Express Network. Express post is not always faster than standard shipping when not within the Express Network.
When will my order be delivered?
Standard shipping is 2-6 business days to most destinations within Australia and 6+ days to destinations outside Australia.
How do I return or exchange an item?
If you believe your order was mis-shipped email cat@radiovetnurse with your order number in the subject line and an explanation of the incorrect item you received.